Iain's IT Solutions Ltd.
Online helpdesk/ticketing system
Web-based ticketing system which can be used by an IT helpdesk to log and track support tickets.
Get in touch and we can discuss your requirements and I'll give you a quote.
Features
| Allow your clients to log tickets themselves online |  |
| Email alerts on ticket updates | |
| View tickets by status - All/Open/Closed | |
| Assign tickets to helpdesk staff | |
| Assign two tier categories to tickets | |
| Assign a reporting office to a ticket | |
| Build your own custom pdf reports from a range of templates | |
| pdf reports with graphs and tables | |