Iain's IT Solutions Ltd.

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Online helpdesk/ticketing system

Web-based ticketing system which can be used by an IT helpdesk to log and track support tickets.

Get in touch and we can discuss your requirements and I'll give you a quote.


Allow your clients to log tickets themselves onlineTick
Email alerts on ticket updatesTick
View tickets by status - All/Open/ClosedTick
Assign tickets to helpdesk staffTick
Assign two tier categories to ticketsTick
Assign a reporting office to a ticketTick
Build your own custom pdf reports from a range of templatesTick
pdf reports with graphs and tablesTick